FAQ - Frequently Asked Questions

If You have any problems with our shop or products, please read our Frequently Asked Questions or contact us at info@evermotion.org

FREQUENTLY ASKED QUESTIONS

1. How can I pay for my order?

You can pay by Paypal or wire transfer. The fastest way is Paypal. If you will pay by wire transfer, it will take few days till we receive payment and your order will be proceeded.

2. How can I receive purchased products?

You can choose “download” option or “shipping” (download+package). Shipping option is available only to selected collections. All new collections are downloadable only. Archmodels 94 was the last DVD edition. Shipping cost depends on destination country. It will be added during the purchase. Before you will finalize your purchase, please check shipping option.

3. Is there tax added to the products?

No. Tax will be added during purchase. Tax rate – 23%.

4. Payment was rejected - what can I do?

You can try to pay again, check if you have enough money on your account or contact your bank to check where is the problem.

5. I paid, but I didn't receive password for download.

Please check the SPAM folder in your e-mail box. There is an often a situation where e-mail with password is rejected to SPAM. There can be also some problem with the payment. Then you can send information to info@evermotion.org and we will check it.

6. 3ds max compatibility: can I load products which are compatible with 3dsmax 9 and higher in older versions of 3dsmax?

No, You can't load products which are compatible with 3ds max 9 to older versions of 3ds max. This rule affects all versions of 3ds max.

7. Instruction how to install Archshaders.

To use Archshaders you need to have 3DS Max 9. Use setup.exe to install them on your computer. Archshaders will be stored in material libraries in (installation directory)\matlibs\Archshaders. You can access them from material editor. All textures will be stored in (installation directory)\maps\Archshaders_textures\ directory. If you don't see textures in materials you should add path to them. Just run 3ds max and go to Customize -> Configure Paths. Go to External Files section and there use add... button and choose (installation directory)\maps\Archshaders_textures directory. If you have any questions you can write to marta@evermotion.org or post on our forum

8. How to unzip files which are in parts?

You should download all parts of this file and then unzip one of them.

9. Where I can find the End User Licence Agreement?

Licence is added to each product in our shop. You may also read it here.

10. Models are not suitable for me, can I get money refund?

We accept returns if the product contains a defect resulting from our failure (corrupted files, errors in the files, etc.). Exchange of collection or money refund is also possible if the customer has purchased a collection or model, but the files were not downloaded from customer zone. If you purchased an incorrect collection (an error in the choice of shopping, do not check the contents of a collection, format or number of polygons), and the files have been downloaded, we do not make the refund　of payments or exchange for another collection.

11. Whether the license purchased for a company, can be used in another company where the owner is the same person?

Purchased collections can be used by the company, or by the person shown in the invoice. Hiring models, making them available to third parties and use in another unit than indicated on the invoice, is prohibited.

12. Can I delete my forum account?

To remove account please contact Edi - edi@evermotion.org

13. When I download a file with Safari browser on a Mac computer the download appears as a mass of text. What should I do?

Your browser opens a file instead of saving it. You must change your Safari settings to save .RAR file, not to open it. You will find some more information about it here.

14. I forgot my password to my user account, how could I recover it?

Follow this link to reset your password: http://www.evermotion.org/vbulletin/login.php?do=lostpw